Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Information We Collect
At LogicalNeon, we collect information that helps us provide better budget categorization services and educational content. Here's what we gather and why:
Personal Information
Name, email address, and contact details you provide when registering for our services or contacting us directly.
Financial Data
Budget categories, spending patterns, and financial goals you input to customize your experience with our tools.
Usage Information
How you interact with our platform, including features used, time spent, and preferences selected.
Technical Data
IP address, browser type, device information, and cookies that help us improve site performance and security.
How We Collect Information
- Directly from you when you create an account, use our services, or contact us
- Automatically through cookies and similar technologies when you browse our website
- From third-party services that integrate with our platform, with your consent
- Through feedback forms, surveys, and customer support interactions
How We Use Your Information
We use your personal information for specific, legitimate business purposes that directly benefit your experience with our financial education and budgeting services:
Service Delivery
Your data helps us provide personalized budget categorization recommendations, track your financial learning progress, and customize educational content to match your goals. We analyze spending patterns you share to offer relevant insights and suggestions.
Communication
We'll send you important updates about your account, new features that might interest you, and educational newsletters if you've opted in. You can unsubscribe from marketing communications at any time while still receiving essential service notifications.
Platform Improvement
Usage data helps us understand which features work best, where users encounter difficulties, and what new tools would be most valuable. This anonymous analysis guides our development priorities and helps us create better financial education resources.
Security and Legal Compliance
We monitor for suspicious activity, prevent fraud, and maintain security logs to protect your account. We also process data as required by Vietnamese financial regulations and international privacy laws.
Your Rights and Choices
Under Vietnamese privacy laws and international standards, you have significant control over your personal information. Here's how you can exercise these rights:
Access Your Data
Request a complete copy of all personal information we hold about you. We'll provide this in a readable format within 30 days of your request.
Correct Information
Update or fix any incorrect personal details in your account. Most information can be changed directly through your account settings.
Delete Your Account
Request complete deletion of your account and associated data. We'll remove everything except what we're legally required to retain for tax or regulatory purposes.
Restrict Processing
Limit how we use your data while maintaining your account. Useful if you're disputing information accuracy or need temporary processing suspension.
Data Portability
Export your data in a format that works with other financial tools. We provide CSV and JSON formats for easy transfer.
To exercise any of these rights, contact us using the information below. We'll verify your identity and respond within the legally required timeframe. There's no charge for most requests, though we may charge a reasonable fee for excessive or repetitive requests.
Data Security and Protection
Protecting your financial information is our top priority. We've implemented multiple layers of security to safeguard your data:
Encryption
All data transmissions use TLS 1.3 encryption. Sensitive information is encrypted at rest using AES-256 encryption standards.
Access Controls
Employee access to personal data is strictly limited and monitored. All staff undergo security training and sign confidentiality agreements.
Regular Audits
We conduct quarterly security assessments and annual third-party audits to identify and address potential vulnerabilities.
Incident Response
We maintain a detailed incident response plan and will notify you within 72 hours if any breach affects your personal information.
Despite our best efforts, no system is completely secure. If you notice any suspicious activity on your account, please contact us immediately so we can investigate and take appropriate action.
Data Sharing and Third Parties
We don't sell your personal information to anyone. However, we do share limited data in specific circumstances:
Service Providers
We work with trusted companies that help us operate our platform - things like cloud hosting, email delivery, and payment processing. These partners can only use your data for the specific services they provide to us, and they're bound by strict confidentiality agreements.
Legal Requirements
We may disclose information if required by Vietnamese law, court orders, or government regulations. We'll challenge any request we believe is overly broad or inappropriate, and we'll notify you unless legally prohibited from doing so.
Business Transfers
If LogicalNeon is acquired or merges with another company, your information would transfer to the new entity. We'd notify you beforehand and ensure the new company honors this privacy policy.
We never share your specific financial data or budget details with marketing companies or data brokers. Any analytics we share with partners is aggregated and anonymized so individual users can't be identified.
International Data Transfers
While LogicalNeon operates primarily in Vietnam, some of our service providers are located in other countries. When we transfer your data internationally, we ensure appropriate safeguards are in place:
- We only work with providers in countries with adequate privacy protections
- All international transfers are protected by standard contractual clauses
- Data processing agreements include specific privacy and security requirements
- We regularly review and audit our international data handling practices
Most of your data remains on servers within Vietnam or other countries with strong privacy laws. We maintain detailed records of any international transfers and can provide information about specific data locations upon request.
Data Retention
We keep your information only as long as necessary for the purposes described in this policy:
Active Account Data
While your account is active, we retain your personal information and financial data to provide ongoing services. You can delete specific data points anytime through your account settings.
Inactive Accounts
If you don't log in for two years, we'll send reminder emails before automatically archiving your account. Archived accounts are deleted after an additional year unless you reactivate them.
Legal and Tax Records
Some information must be retained longer for legal compliance - typically seven years for financial records as required by Vietnamese business regulations. This includes payment records and basic account information.
Marketing Data
If you've unsubscribed from marketing communications, we keep your email address on a suppression list to ensure we don't accidentally contact you again. This data is retained indefinitely unless you specifically request its removal.
Cookies and Tracking
We use cookies and similar technologies to improve your experience and understand how our platform is used:
Essential Cookies
These cookies are necessary for the website to function properly. They enable core features like user authentication, security, and basic functionality. You can't opt out of these while using our services.
Analytics Cookies
We use analytics tools to understand how visitors interact with our site. This helps us identify popular features, common problems, and areas for improvement. All analytics data is anonymized and aggregated.
Preference Cookies
These remember your settings and preferences to customize your experience across sessions. For example, your preferred dashboard layout or notification settings.
You can control cookies through your browser settings, though disabling certain cookies may limit some functionality. We don't use cookies for advertising or tracking across other websites.
Children's Privacy
LogicalNeon's services are designed for adults managing their personal finances. We don't knowingly collect personal information from children under 16 years old.
If we discover that we've inadvertently collected information from someone under 16, we'll delete it immediately. Parents or guardians who believe we may have collected their child's information should contact us right away.
Our educational content may be suitable for teens learning about financial literacy, but any account creation or data collection requires adult supervision and consent.
Changes to This Policy
We update this privacy policy occasionally to reflect changes in our practices, technology, or legal requirements. Here's how we handle updates:
For minor changes that don't affect your rights, we'll update the "Last Updated" date at the top of this page. For significant changes that impact how we collect, use, or protect your information, we'll send you an email notification and may require you to acknowledge the changes when you next log in.
We encourage you to review this policy periodically, especially before providing any new personal information or using new features on our platform.
Contact Us About Privacy
If you have questions about this privacy policy, want to exercise your rights, or have concerns about how we handle your information, we're here to help:
Privacy Inquiries
We typically respond to privacy inquiries within three business days. For urgent security concerns, please call us directly during business hours (9 AM - 6 PM Vietnam time, Monday through Friday).
If you're not satisfied with our response to a privacy concern, you have the right to file a complaint with Vietnam's data protection authorities or seek legal remedy through the courts.